Sign in Talk to sales

Help center

How can we help?

Browse our guides and FAQs, or reach our team directly.

Open a support ticket

Existing customers can log tickets and track responses from the portal.

Drop us a line at [email protected] — we respond within one business day.

[email protected]

Evaluating TheValua for your council, firm or portfolio? Let's talk.

Articles

billing

How billing, invoices and payments work
Billing & payments TheValua bills monthly or annually depending on the plan. Invoices are generated on the first of the month for the period just ended. Currenc

Data Correction

Raising a data correction request
Data correction requests If you spot inaccurate property, valuation or owner data, you can ask us to correct it. We treat these requests as a priority bad data

General Inquiry

Integration / API

Connecting other systems via our API
Integrations & API TheValua exposes a JSON REST API for every product on your plan. Authentication is via shortlived JWTs minted from your licence key. Getting

Security Incident

How we keep your data safe
Data security at TheValua We take security seriously your data is the asset that funds our business. Hosting & encryption All data is hosted on Supabase / Postg

Service Outage

What to do during a suspected outage
Service outage? If one of your TheValua products is unresponsive, please do three things: 1. Check status.thevalua.com we update this page within five minutes o

Technical Issue

Licence keys, seats and activation
Licence keys Each product you subscribe to gets one or more licence keys. A key authorises a fixed number of users (seats) on a specific TheValua product. Where