Billing & payments

TheValua bills monthly or annually depending on the plan. Invoices are generated on the first of the month for the period just ended.

Currencies

We can invoice you in BWP, ZAR or USD. The currency is set per-product on your contract and never changes mid-cycle.

Payment methods

• PayGate (card / EFT) - available 24/7 from the Pay now button on each open invoice.
• Bank transfer - recommended for annual plans. We will share account details on the invoice PDF.

Late payments

If an invoice is more than 14 days overdue, the system will pause access to your dashboards until the balance is settled. We will email you twice before that happens.

Refunds

We refund unused months on annual plans on a pro-rata basis if you choose to cancel early. Contact [email protected] to start a refund.