Welcome to TheValua

Your customer portal is the single place to manage everything you buy from us: subscriptions, licence keys, invoices and support tickets.

First five minutes

1. Verify your email - click the link we sent to the address you signed up with.
2. Invite teammates from the Team tab. We will create their portal accounts and email them an invite.
3. Connect your payment method under Billing > Payment methods. We accept PayGate (card and EFT) and direct bank transfer for annual plans.
4. Activate your licence keys on each TheValua product. The keys live under Licences.
5. Open your first ticket under Support > New ticket. Our team replies within one business day.

What lives where

• Subscriptions - your active and past plans, renewal dates and add-ons.
• Licences - issued keys, seats in use, and expiry.
• Invoices - past statements (paid or due) with PayGate download.
• Support - tickets, SLA timers and knowledge base.

If anything looks off, log a ticket - we will sort it out.